Terms & Conditions

• The client will give 48 hours notice should they need to cancel an appointment, otherwise Tidy Ted’s will still have to charge for the time.

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• The client agrees that their dog is fit, healthy and fully vaccinated at the time of the appointment. Tidy Ted’s cannot accept female dogs that are in season or pregnant. In this circumstance we would rearrange the appointment.

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• The client agrees that Tidy Ted’s will not be held liable or responsible for irritation abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result o the process of grooming, dematting, thinning.

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• Stripping, shaving or any other mishap caused by non-disclosure of the dog’s medical condition or behaviour.

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• If the dog attempts to bite any of the Tidy Ted’s staff, a muzzle may be used or, at the discretion of the groomer, treatment may stop, and the client will pay for all work done to that point.

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• If a client’s dog is very nervous, we will take our time with them, but if we feel they are becoming too stressed we will stop the groom and the client will pay for all work done to that point.

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• If the client’s dog’s behaviour is the cause of any injury to the dog or any Tidy Ted’s staff, the client agrees to cover any veterinary or medical expenses.

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• If the client’s dog harbours any parasites, we will clear them at the client’s expense.

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• If the dog’s health causes concern, Tidy Ted’s will contact the client and, if necessary, obtain veterinary treatment at the client’s expense.

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• If a client fails to collect their dog within 15 minutes after the agreed collection time, they will pay any extra costs due.

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• PLEASE NOTE we may have to adjust collection times during the groom if it is more difficult or taking longer than expected due to coat condition or dog’s behaviour.

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​MATTING RELEASE

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• The need to remove a matted coat is a necessity under the Animal Welfare Act 2006. It is against the law to subject dogs to the unnecessary pain and suffering that brushing a matted coat causes. When a coat becomes tangled beyond the ability to brush or comb through, the most humane option is to shave off the matted hair. Shaving may seem severe but it is the fastest and least stressful way to groom a dog. Matted coats cause the following problems:​

  1. Sores, hair loss: as mats get tighter, they eventually pull out of the skin, causing bald spots and sore skin.

  2. In severe cases, maggots can infest skin sores.

  3. It is not uncommon to find pre-existing conditions such as hot spots, sores and other skin issues once the matted coat is removed. There is a chance that your pet’s skin may become irritated from being clipped so close.

  4. Ear bruising or haematoma bleeding due to excessive head shaking after removal of mats can occur.

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• Skin irritation caused by dirt, dander and parasites trapped under the matted coat.

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• The client understands that the procedure takes extreme care and extra time and may therefore incur additional charges depending on the severity of the matting.

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• The client hereby releases Tidy Ted’s from responsibility for the above-mentioned shaving process and any problems that may be uncovered or occur during said procedure.

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• The client agrees to pay all charges for said procedure.

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• Should the dog require veterinary care during or after the procedure, we would contact the client to make arrangements and the client agrees to pay all veterinary fees.